Flessibilità e qualità del lavoro neIla grande distribuzione organizzata. Analisi di alcuni casi aziendali

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This article explores the issue of work quality in large-scale retailing. The research program presented and discussed analyzed 13 relevant case histories. Three major issues emerged from the research: the relation between flexibility of work arrangements and work-life balance opportunities for workers; the consequences of outsourcing decisions made by large-scale retailers for internal and external logistic activities; and finally work changes due to the introduction of automated counter devices.