Call for papers 21st “Excellence in Services International Conference”

The 21st “Excellence in Services International Conference”, formerly known as the “Toulon-Verona Conference”, will take place at the Conservatoire National des Arts et Métiers in Paris, France, on 30 and 31 August 2018.

Both academics and practitioners are welcome to discuss current issues, exchange information, knowledge and experiences across the various domains of services. Participants will find the opportunity to present their studies in a friendly and informal atmosphere.

As Excellence and Quality Management have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking,
Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.

Academics, researchers, managers, administrators, in the areas of focus of the Conference are invited to submit theoretical contributions, empirical analyses, experiences, case studies or reflections aimed at quality and excellence in services. All submissions must be written in English, official language of the Conference.

All submitted papers will be published with an ISBN number in the Conference Proceedings Book, freely available on the Conference website. Each paper will also be singularly indexed in Google Scholar.

Participants who wish to present their research at the Conference are welcome to send an abstract in word format (.doc or .docx) of no more than 200 words according to the format available on the Conference website: www.eisic.net. Abstracts should be sent by e-mail by April 30, 2018 at the latest to: jma.martin [at] wanadoo.fr.

The deadline for full paper submission is June 30, 2018.

For further information, please see the attached call for paperscall for papers .