19th Toulon Verona Conference "Excellence in Services"

Huelva (Spain) - Lunedì, 5 Settembre, 2016 - 09:00

The Toulon-Verona Conference is the longest running conference without interruption on Excellence in Services. During the first QMOD Conference in Zhenzhou (China) in 1997, Prof. Claudio Baccarani of the University of Verona (Italy) and Prof. Michel Weill of the University of Toulon (France) launched the idea of organizing a conference sponsored by their two universities on the theme of quality in higher education institutions. It is currently chaired and organized by Prof. Claudio Baccarani of the Univeristy of Verona (Italy) and Prof. Jacques Martin of the University of Toulon (France).
Over the years, the Conference has expanded its scope, welcomed hundreds of delegates and published well over a thousand research papers. The Conference includes plenary sessions with keynote speakers and specialized parallel sessions. Academics, researchers, managers, administrators, support staff in Education, Health Care, Local Government and Public Services, Tourism and Leisure, Banking Services, Logistics, Theoretical and Methodological approaches, Statistics for Excellence Measurement, and Servitization in industry for value chain are welcome. English is official language of the Conference.

The 19th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” will take place at the University of Huelva, Campus El Carmen, Avenida de las Fuerzas Armadas, Huelva (Spain), on 5-6 September 2016.  It will welcome S. Karapetrovic and F. Alvarez Caballero as keynote speakers.

As Excellence and Quality Management have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.

For further information, please see the website of the event.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Aprile 2016